How to display Multiple Initiator Name in the mail?

Question

Hi Community,

I have got Open->Assigned->Deployed. In this Transition, Open->Assigned will be done by one initiator and Assigned->Deployed will be done by another.

How to get both the Initiator Name in the Mail

If i entered {{initiator.displayName}} then last initiator name only appearing i need both the names. How to get this done?

Haroon Rasheed_9j65xd · Answer

Hi @Sam Bartolome ,

Thanks for your response, Once it is deployed I just set to send a mail to the reporter and management in that mail i need to add the open->assigned initiator and assigned->deployed initiator. Is that possible?

Sam Bartolome · Answer

Hi @Haroon Rasheed ,

You can use a custom field (multi user picker) to add both users (initiators) and then use those to populate accordingly from the user picker