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Form templates disappeared - where'd they go?

Marina Moser

About a month ago when building new forms in Jira Service Management, I had the option to either build from scratch or search and select a form template. Now the form templates are no longer available. Was this a trial that now requires an additional purchase? The search field is still there, but it is completely blank. Is this somehow a feature that needs to be re-enabled? If so, what settings need to be checked?

Accepted answers

DamCoder

I have the same issue.

On a paid plan; the form templates are not showing up now.

The top right of the create form page now looks like this:

Clicking on the LANGUAGE dropdown shows "No options"
Providing criteria in the "Search Templates" field has no effect. (Meaning no list of matching templates appears)

All comments

Dave Mathijs

Hi @Marina Moser , is the Templates sidebar expanded or closed?

Screenshot 2022-04-27 at 15.47.06.png

Do you see the templates in the right sidebar when you click on the Template button?

I'm on a Free Plan and still see them:

Screenshot 2022-04-27 at 15.49.20.png

DamCoder

I have the same issue.

On a paid plan; the form templates are not showing up now.

The top right of the create form page now looks like this:

Clicking on the LANGUAGE dropdown shows "No options"
Providing criteria in the "Search Templates" field has no effect. (Meaning no list of matching templates appears)

DamCoder

UPDATE

Another post about this issue stated a relationship with VPN / Not VPN.

I tested through a corporate network and again through a corporate network.

The issue persisted even across separate sessions.

In another post they mentioned that this is a known bug and to add ourselves as watchers to this tracked issue: JSDCLOUD-11171 Form Builder - The template forms do not load

Marina Moser

I'm on a paid plan and definitely impacted by the bug seen on US East. If I connect using a VM in another region, the templates are available. I'll use this workaround in the short-term and continue to follow the progress of the bug fix. Thank you!

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