Similar Requests - How to modify this?

Marcus Bengtsson

Is it possible to change how this works?

 

If a request comes in with title "Organization".

and then Organization 2 comes in, it will find that as similar.

 

But if a new request comes in as NEW Organization it will not find it. Why? How does this work and can you affect this?

Brant Schroeder

@Marcus Bengtsson Can you please provide a little more information about what is occurring?  Is the summary the same on multiple issues?  Are you actually talking about organizations?