Unable to complete sprint

Question

Hi,

One of our project team is not able to close the sprint.

When trying to close the active sprint, it is not providing the option to move the in-progress tickets to the next sprint. This is blocking the team from closing the sprint

I referred  https://jira.atlassian.com/browse/JSWSERVER-9512.

Could anyone help on this.

Regards,

Anjitha

Nic Brough -Adaptavist- · Answer

The problem here is that you have got a story that is in an inconsistent state, and Jira can't know what to do with it.

By definition, a sub-task is part of its parent issue, not a separate item.  You have told Jira that BCN-1218 is done (by moving it into the last column on the board), but equally that it is not done, because one or more bits of it (the sub-tasks) are not done because they are not in the last column.

I strongly recommend changing your workflow - add "conditions" to the transitions in to status in the last columns that say "only allow this if all the sub-tasks are in a status that is done already"

G subramanyam · Answer

Hi @anjitha.s please be informed that, when ever their is an open task (sub-tasks) in the story, then Jira will not allow to close the Sprint. Please either close or cancel all sub-tasks in the story post which the work in progress (unfinished) stories will be allowed to move to either Next Sprint or to backlog.

Fabio Racobaldo _Catworkx_ · Answer

Hi @anjitha.s ,

usually all not completed task should be moved to the next sprint. Are u sure that your user has all privileges to do that (Edit, Move and Bulk Permissions)?