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automation for validation of the right organization

Emmanuel F-D

I want to make an automation for when the ticket is in approval status to validate that it is the right organization that is put in the organization field and makes a check with the first character of the "ticket title" (summary field) because in our case the name of the customer is written in the beginning of all tickets.

Thus, we would avoid sending the ticket to the wrong customer.

I have started something but I think my logic/advanced compare conditions does not work all the time.

any idea?

Thanks

Accepted answers

Mikael Sandberg

You are missing issue in your smart value, it should be {{issue.summary}}. See Jira smart values - issues for more information.

All comments

Mikael Sandberg

You are missing issue in your smart value, it should be {{issue.summary}}. See Jira smart values - issues for more information.

Emmanuel F-D

@Mikael Sandberg

is there a way in my advanced compare condition(or in another way) to only use one condition like:

if the {{issue.summary}} contains/equals with the organization name to do the verification and go the right branch if the condition is met.

Mikael Sandberg

I'm not sure that I am following, the advanced compare only takes two values that you are comparing. You could also use the issue field condition to see if the summary contains a specific value.

Emmanuel F-D

@Mikael Sandberg do you have an example you could show me to use the issue field condition that you mention

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