Getting 401 error for a valid Bitbucket user account, when trying to access API from Jira cloud

ppushpam

Hi,

I am trying to invoke Bitbucket API from Jira using automation rule. I used a service account created in Bitbucket for authorization, it was working fine but recently we had an Atlassian outage which was there for 7 days. After that, our old app pwds were invalid so created a new app pwd, and converted it to base64 "username:apppwd" and using this string to invoke the API, but I am getting 401 error.

When I tried my personal username, its working fine and not working with service account, the service account status is enabled in Bitbucket. Could you please help.

Thanks

Theodora Boudale

Hi @ppushpam,

I would suggest checking the following:

1) Have you generated the app password for the service account or for your personal account?

If you are using the username of the service account, the app password should be generated for the service account.

Please make sure that the app password has enough permissions for the operation you want to perform.

2) After you generate the app password for the service account, can you try running the API call with curl from your terminal, for testing purposes?

An example would be the following:

curl -u username:app-password https://api.bitbucket.org/2.0/repositories/workspace-id

replace username and app-password with the values for username and app password of the service account, and also the API URL with the one you are using.

What is the output of this call in your terminal?

Kind regards,
Theodora