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Can´t Change Customer Email

Christian Fiorilli

Hey,

one of pur customer has a new email adress and I would like to change this email adress.

But if I click on view profile, the answer is, that the profil doesn´t exit.

How can I change the Email ?

Kind regards

Christian

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @Christian Fiorilli ,

welcome to the Atlassian community!

Are u on the cloud or on a server instance? Please take a look to the following article https://confluence.atlassian.com/jirakb/how-to-change-jira-service-management-customer-email-address-1085190839.html

Hope this helps,

Fabio

Tansu Akdeniz

Hi @Christian Fiorilli

Welcome to the community.

In Cloud, you can't change e-mail address. But there is a workaround.

https://confluence.atlassian.com/jirakb/how-to-change-jira-service-management-customer-email-address-1085190839.html

All comments

Fabio Racobaldo _Catworkx_

Hi @Christian Fiorilli ,

welcome to the Atlassian community!

Hope this helps,

Fabio

Tansu Akdeniz

Hi @Christian Fiorilli

Welcome to the community.

In Cloud, you can't change e-mail address. But there is a workaround.

https://confluence.atlassian.com/jirakb/how-to-change-jira-service-management-customer-email-address-1085190839.html

Christian Fiorilli

Thank you for the help

Christian Fiorilli

Thanks a lot

Fabio Racobaldo _Catworkx_

you're welcome @Christian Fiorilli

Tansu Akdeniz

You are welcome @Christian Fiorilli

Welcome!

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