Hello thereI need help with 1 ruleIf a mail with the subject "abc project" comes from test.user1@gmail.com and test.user2@gmail .com mail addresses, open it in this ticket for abc project category
Hi @Aykan Inal , I'm sorry I'm not completely following you here. It seems that you are trying to create an automation rule, correct? Please note that there isn't a trigger specifically associated with an incoming email. The trigger can be done based on some update to a specific issue. Maybe you are asking for is something like below?
yes, how to ?a request record will be created by e-mail
Posted by user 1@gmail.com or user2@gmail.com
and the word "test wor1" or "test word" is mentioned in the post subject
Hi @Jack Brickey
A ticket will be created by mail.
from abc1@gmail.com or abc2@gmail.com
and its subject"abc project" or "def subject"
how do i create this rule
Are you saying that when an issue from user ABC1 or ABC2 is created via the email channel then you want to take some action? If so what action are you wanting to take?
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