nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira automation email to display the priority of a ticket

Mihir Ruparelia

Hello,

I would like to set the body of a jira automation email to specify the priority of the ticket being logged. I have tried adding {{issue.Priority.fields}} and {{issue.priority.issue}} neither of which work.

Is there an option there I can use please?

Accepted answers

Mark Segall

Hi @Mihir Ruparelia - You should be able to just go with {{issue.priority}}

All comments

Mark Segall

Hi @Mihir Ruparelia - You should be able to just go with {{issue.priority}}

Mihir Ruparelia

@Mark Segall brilliant thank you, I tried that and it now displays the number which looks to be based on where that priority is in the list.

Mark Segall

If you want the actual priority value, you can do this:

{{issue.priority.name}}

Joseph Chung Yin

@Mihir Ruparelia -

Additional reference for you to take a look when you deal with smart values - https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Luisa Seil

Hello, I would like to send my team all non-updated issues as an email once a week. For this I use LookupIssue and then want to display selected fields in the email. This works for everyone except priority. What am I doing wrong?

{{#lookupIssues}}
{{summary}}
{{key}}
{{status.name}}
{{project.key}}
{{priority.id}}
{{assignee.displayName}}
{{created.mediumDateTime}}
{{updated.mediumDateTime}}
<a>{{url}}</a>
{{/}}

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk-cloud

jira-service-management-cloud

jira-service-management