Issue with accessing automated email

Question

When an automated email is generated, some members aren't able to access the pictures that are associated with the email. They have access except for editing (they are outside of our organization, but have access to view and submit issues). Is there any way to fix this issue?

TIA

Carlos Faddul_kqcedv · Answer

@Dylan Unrein in automation to send an email, they will be read only the name.extension of the attachments, to access the attachments maybe by api only =\

Dylan Unrein · Answer

It's many attachments and text

Carlos Faddul_kqcedv · Answer

Hi @Dylan Unrein , how are you ?

In your case, is only one attachment or many ?