How can i create a Queue for if Customer click on Canceled request via Customer Portal?

Question

How can i create a Queue for if Customer click on "Canceled request" or "Resolved this issue" via Customer Portal?

How do I identify a Cancel/Resolve/Escalate from the Customer, using the Customer Portal?

I need JQL for a Queue if Customer click on "Canceled request" or "Resolved this issue" via Customer Portal?

Star_dtfajq · Answer

Thanks for the answer.

Fabian Lim · Answer

The only other option you have is that if a customer triggers the transition via automation you set a custom field that it was transitioned by a customer. Like a select field with yes or no. There is a condition in jira automation that checks this.

Then you have a queue that says customfield x = yes.

Regards

Star_dtfajq · Answer

Hi @Fabian Lim

Thanks for the answer.

Who can help me here?

Unfortunately the link, you sent me, doesn't help me.