Why can't I disable a customer account in Jira Service Management?

Alvaro Hernandez_abihvg

Hello!

We have configured a Help Desk using Jira Service Management and in some cases we need to disable customer accounts but only the option to delete the account is available.

Is it necessary to enable any addOn module to have this functionality?

What happens to the tickets created by a user account when it is deleted?

 

Thank you in advance

Prashant Sultania

Hello @Alvaro Hernandez 

 

Welcome to the Atlassian Community!

 

Yes, you can suspend (disable) the user account. Go to https://admin.atlassian.com/ --> Directory --> select users from left sidebar --> click on show details in the same line of the user profile --> click 3 dots on top left and click on suspend access.

 

Let me know in case of any issue or help.

 

 

Regards,

Prashant Sultania

 

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