Email creates multiple tickets (with no CC or replies)

Question

Any help with direction would be greatly appreciated!

I send an email to the default email account for our cloud based JSM.

- Email contains a subject and simple description

- No CC's on the email, only the single destination

Over the next several hours, over a dozen unique tickets are created from that one email

- No replies or comments on the email.  Simply send the initial email and let it sit.

Looking at the email logs and downloading the raw email messages shows that all of the duplicates have the exact same raw email associated with it.

Any thoughts appreciated.

Jack Brickey · Answer

thanks. please keep this thread updated if you don't mind.

Dennis Schneider · Answer

I have changed the name on the default email account with the same results, but no, I have not connected a custom email account yet.

I will try that next and contact support if necessary.  I'll report findings back here when I have them.

Thanks for your help!!

Jack Brickey · Answer

Note, FWIW, I have never seen such an issue using the default email or custom email for that matter.