Service requests on mobile

Travis Blanton

Hello, I added a service request from the mobile app but it does not populate under open service request on my desktop browser. You can search and find it under "worked on", but not under my project ITSM open service request. Look for "test from mobile phone" ticket on the attached photos where you can see it on "worked on" but not open service open service requests. Thanks! 

 

Angélica Luz

Hello Travis,

Welcome to the Atlassian Community!

When creating tickets via the mobile app, it's not possible to select a Request type.

On ITSM projects, the categories, such as Service requests rely on Request types, so if the field is empty because it was created via the mobile app, it won't show correctly under the Service requests queue.

There is a feature request suggesting supporting the Request type on the mobile app:

• Jira Mobile: Support for the "Request Type" JSD Field 

From the web view, please, click on the Request type field and select a value so the ticket can show under Open Service Requests.

For future tickets, you can use automation to automatically add a request type to a ticket:

• Automatically set Customer Request Type When Issue is Moved or Created via Jira 

Warm regards,
Angélica