nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

I need to create a multi-day email notification.

Kristin Bitler_z51qbg

I know I can create custom event, create notification scheme, then add post function to workflow transition, but I need it to send an email to the reporter each day for three working days and then automatically close if no response from the reporter. I could use some help here for the most efficient possible solution.

Accepted answers

All comments

Vasiliy Zverev

It seems that you could create a filter and use somedate > startOfDay(-3d)

For example:

resolutiondate > startOfDay(-3d)

and add a subscription to this filter.

Kristin Bitler_z51qbg

I'll look into this. I was pulled in another direction - somewhat new to the post functions, triggers, etc. so I'm hoping this can be automated.

Kristin Bitler_z51qbg

I'm thinking it isn't really what works best. We allow anyone to create a ticket without an AD account and they will need notifications, as well. Also, it seems to me that everyone in the subscription will receive the email and not just the reporter. Thank you - I'm hoping you or someone else had has some more ideas. Thanks.

Vasiliy Zverev

If you want to notify repoter only then add condition reporter = currentUser(). It means that every subscribed user will receive notification only about it own issues.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-service-desk