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Error en Jira Software al eliminar un atributo en Insight

Rocio Escalante

Tengo un campo personalizado en Jira Software vinculado a una clase de objeto en Insight. Al eliminar un atributo en la clase de Insight, me eliminó los datos que se habían cargado en el campo personalizado en los incidentes de Jira.

¿Por qué ocurre esto? ¿Cómo puedo configurar para que no vuelva a eliminar los datos de los incidentes de Jira?

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PD Sheehan

Insight Custom fields in Jira only store a reference to the Insight Object (just the Object Key).

So any information displayed in the Jira issue is always a "live" view of the data in the insight object.

If you want to know all the attributes of the object at the time the Jira issue was linked to that object, you need to somehow copy all the attribute data into the issue. Perhaps in the description field or some other multi-line text field.

Rocio Escalante

Yes, I already knew this and it is not the error that I am proposing. The drawback we have is that when an attribute of a class in Insight is deleted, the key of all the objects of that class in JIRA is deleted.
For example: in Insight I have the software class with an attribute called "Asset Type" and in JIRA I have configured a custom field that stores the key of an object of the software class. Removing the "Asset Type" attribute in Insight automatically removes the custom field key in JIRA.

PD Sheehan

Do you mean delete the attribute from the object type, or remove the attribute value for the single object?

Because either way, I'm not seeing the behaviour you describe

Here is a jira view of an issue with Employee custom field that points to an Insight Object that contains "test attr".

2022-04-25 09_56_21-[NAS-374] test - JIRA Dev.png

After I completely delete that "test attr", the issue still points to the same object but the test attr is gone:

2022-04-25 10_00_59-[NAS-374] test - JIRA Dev.png

Rocio Escalante

I have ticket with customers field "Aplicativo"

2022-04-25 16_40_56-Greenshot.png

When delete the attribute "Tipo de Activo" from the object in Insight, then in all Jira's tickets delete de value of "Aplicativo"

2022-04-25 16_38_39-Greenshot.png

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