nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to hide the Request types from the portal?

Kavya Janiwarad

Hi Team,

I have one requirement, where the client doesn't want to see certain request types on the portal, only some they want to see. It's possible to hide the request types visibility on the portal If we use Extension for Jira add-on, but this will work as expected in Jira DC only not in Jira Cloud, so please suggest to me any addon which will work in Cloud also.

Regards,

Kavya Janiwarad

Accepted answers

Pramodh M

Hey @Kavya Janiwarad

Just Uncheck the Request type from all the Portal groups

It will unhide the request type from Portal

Once you Uncheck, you can confirm this in the hidden from portal section

Thanks,
Pramodh

All comments

Pramodh M

Hey @Kavya Janiwarad

Just Uncheck the Request type from all the Portal groups

It will unhide the request type from Portal

Once you Uncheck, you can confirm this in the hidden from portal section

Thanks,
Pramodh

Kavya Janiwarad

Hi @Pramodh M

Thanks for your reply!!

If we hide the request types from the portal, they will be hidden from all the users, but what I meant is certain request types should be hidden from clients but not from all the users.

Pramodh M

Hi @Kavya Janiwarad

It is still under feature request

https://jira.atlassian.com/browse/JSDCLOUD-195

There are no apps that fulfills this requirement

Thanks,
Pramodh

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk-cloud

jira-service-management-cloud

jira-service-management