Received mail "Your Atlassian account has been deactivated"

nithya anand

Hi,

 

Received below mail from Atlassian 

"""

An admin from "company name" has deactivated your account

Hi Help Bat,

It looks like an admin from "company name"  has deactivated your Atlassian account.

To access Atlassian products again contact your admin to reactivate your account or create a new Atlassian account using a different email address.

 

Can anyone help how to resolve the issue

Thanks

Jimmy Seddon

Hi @nithya anand,

The error message is 100% correct.  It would appear that your organization has verified your email domain, meaning they have control over your ability to access the Atlassian Products for your company.

You will need to get in touch with the admin that deactivated your managed account and ask them to re-instate it to be able to access the products again.

There isn't anything that the Community Members or even Atlassian Support can really do to help with this.

I hope you get your account reactivated soon.

-Jimmy