Customer Satisfaction won't sent survey

Question

Hi there!

I use the Service management Tool. I can't figure out how to set up the customer satisfaction survey. I did the following:

* I logged in as admin
* In project settings I turned on the CSAT

If I complete a ticket (set status to done), there is no survey sent, what am I missing?

Teun van Lith_w4v7e6 · Answer

I already created them from the perspective of the "Customer". It didn't work.

Jack Brickey · Answer

Make sure you are creating the ticket as a "Customer". I don't believe, but haven't recently attempted, it will work as an agent.