Do you know how to create a request type and only available for a group of user only?
@Hallie Le -
Hi Hallie:
Within the same JSM project, there is no setup that you can do to restrict a request type only for a set of users out of the box as far as I know of. You will need third party add-on for your environment to implement your requirement.
Example -
https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview
https://marketplace.atlassian.com/apps/1218221/feature-bundle-for-jira-service-management?tab=overview&hosting=cloud
There is an old open request to Atlassian associated with this ask - https://jira.atlassian.com/browse/JSDCLOUD-195. I would recommend that you add yourself as a watcher of the issue.
Without 3rd party add-ons, you only option is to create a separate JSM project with the specific request type setup and restrict the project to those users only.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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