In this particular scenario there is a Jira Server with 3 directories: two AD and one local Jira.
The Instance Health Check came up with "Duplicate user accounts" as a warning. The duplicates were also flagged by the JCMA - email addresses associated with multiple accounts.
The Atlassian documentation states: If an unwanted duplicate user account exists in the Jira internal user directory, delete or deactivate the account from the User management system settings page.
That solution is not an option in this case. In the user management section, each duplicated user only appears once, and the account shown is the AD account - this I assume is because the Jira internal directory is 3rd in the list.
What is the best way to handle this? Should I change the order of directories to put the local Jira directory at the top and then delete the accounts? Are there potential issues with this approach? (Login failures, issues with the AD user?)
