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Jira Service Management: Adding customers to responses

Lorrie Blackburn

Hi,

Is there a way to add/cc new people to a response when replying to a customer in Jira Service Management?

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Hi @Lorrie Blackburn ,

This can only be done when they are a request participant AND have added a comment to the issue.

Have a look at this suggestion: https://jira.atlassian.com/browse/JSDSERVER-5408

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