How to add CSAT satisfaction survey in JSM customer portal

Question

Hi community,

Did you know if there are any way in JSM to add a satisfaction survey in the Jira portal? Our client don't want to use mail notifications and want to add the survey in the customer portal on close the issue.

I tried to search some plugins but I don't see that functionality either.

Thanks in advance for your help.

Best Regards,

Mario

Jeffrey Bistrong · Answer

my biggest issue with this app, which we are demoing, is that the email that get's sent to the customer is a generic email and is not customizable, do you have any solution for that?

here is a sample of the email that get's sent out along with some of our issues.

Mario Benedí Plana · Answer

Hi Kian!

I am viewing the documentation and it seems a good option.

Thanks!

Have a nice weekend,

Mario

Kian Stack Mumo Systems · Answer

Did you see this app?