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Is it possible to add a property to a status of the built in Incident Report or Change Request?

GMEX Operations

I can see how to add a property to a workflow created in Settings -> Issues -> Workflows but we're using the built in workflows (specifically the Incident Report and Change Request issue types) and I can't see any way of adding a property to the statuses of those.

I'm trying to stop customers from continuing to comment on closed tickets. Does anyone know if it's possible with the built in workflow editor for projects as none of those workflows or statuses show up in the Administrator ->Settings -> Issues section.

Any help would be greatly appreciated.

Accepted answers

Joseph Chung Yin

@GMEX Operations -

Here is what you need to do. Access your JSM project's WF (one in question):

1) Project settings >> Workflows and edit the WF that you need to modify.

2) Once in the specific WF, click on "View Properties" associated with the terminal status. (Example - In this WF, "Closed" is the status)

3) In the properties screen, just add in "jira.permission.comment.denied" and apply the change.

4) Lastly, remember to publish the WF to make the change into affect.

Here is a reference link from Atlassian regarding to workflow properties - https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Joseph Chung Yin

@GMEX Operations -

Here is what you need to do. Access your JSM project's WF (one in question):

1) Project settings >> Workflows and edit the WF that you need to modify.

2) Once in the specific WF, click on "View Properties" associated with the terminal status. (Example - In this WF, "Closed" is the status)

3) In the properties screen, just add in "jira.permission.comment.denied" and apply the change.

4) Lastly, remember to publish the WF to make the change into affect.

Here is a reference link from Atlassian regarding to workflow properties - https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

GMEX Operations

Thanks a lot for getting back to me.

Your screenshots look like they're got to via:

Unfortunately none of the workflows for the built in issue types seem to appear here.

The only way I seem to be able to access them is through the project settings:

I can't see any way of adding a property to these in built issue types. Do you know whether there is a way?

Joseph Chung Yin

@GMEX Operations -

Your JSM project "Test" is a Team Managed Project type based on your latest screenshot. Therefore it is not possible to conduct this type of customization with "Team Managed" projects. If the project is created using "Company Managed Project type", then it is possible.

The reason why you cannot locate the Test project's WF via from the System configuration UI (under issues >> workflows), it is because the WF in your Test project is 100% local because it is a "Team Managed" project.

Hope this helps.

Best, Joseph

GMEX Operations

Thanks a lot for the explanation. That makes complete sense.

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