How to design the the "create new issue" screen?

Question

Is there a way to orgenaize the create-new-issue screen? for example setting the field "assignee" to appear on the top of the issue so it will be the first the users fill.

I know how to do that to already-created issues, but what about the window opens-up when creating new issue?...

Thanks!

Ste Wright · Accepted Answer

Hi @Tal.Elbaz

This depends if you're on Server/DC, or Cloud!

Server/DC, and Company-managed Cloud Projects

In these instances, you can manage the setup of the Create Screen, separate to the View/Edit Screen.

You'll need to be a Jira Admin, and then...

* Go to Jira Settings > Issues
* On the left-hand menu, select Screens
* Locate the relevant Screen* You need the Screen related to your Create Issue operation. This is identified from your Screen Scheme.

* Move the fields into your desired order
* Repeat for any other Create Screens related to different Issue Types in the Issue Type Screen Scheme

^ Note:

* If you only have one Screen for all operations in Cloud, it's not an issue to change the order of fields, as the View/Edit operations' screens are governed through the Issue Layout.
* But, if you require your Edit and Create Screens to be different in Server/DC, you might need to copy the Screen, and associate screens to the right operators in the Screen Scheme. 
* How Screens, Screen Schemes, and Issue Type Screen Schemes work can be quite confusing - check out this help page for a good diagram to explain this!

Team-managed Projects (Cloud)

In Team-managed, you can reorder the fields but there are limits - mainly that field types remain in order - so Description Fields are top, then Context Fields below them.

This is because the Issue Layout governs all the operators - Create, Edit, and View - all using one Screen design.

But, to change the order to an extent, you'll need to be a Project Admin and then...

* Go to Project Settings > Issue Types
* Select an Issue Type
* Modify the field order using drag/drop
* Press Save Changes
* Repeat for other Issue Types where necessary

See some additional information on these help pages:

* Cloud: * https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-screens/
* https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/

* Server/DC: https://confluence.atlassian.com/adminjiraserver/project-screens-schemes-and-fields-938847220.html

Let us know if this helps, or if you need any more detailed instructions!

Ste