nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Customer specific SLA in Service Desk

Can I configure SLA depending on customer? We have different SLA times for some customers.

Accepted answers

Walter Buggenhout

Sure. SLA configuration is based on JQL filters. So if you can somehow filter your issues per customer, you can set an SLA per customer.

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Walter Buggenhout

Sure. SLA configuration is based on JQL filters. So if you can somehow filter your issues per customer, you can set an SLA per customer.

thanks Walter!

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