Turn off saving history for specific field?

Question

We have a use case where we are not approved to store sensitive data in Jira Service Management. While we can prevent our own agents from doing so through training/policies, it is possible that our users might accidentally submit this data. Is there any way to turn off history saving for particular fields (e.g. description)? We would be able to implement a workflow where our agents edit/remove the sensitive data but it would continue to live in the issue's saved history.

Nic Brough -Adaptavist- · Answer

No, as I said, all you can do is turn off the whole history.

James Hogue_7wyer4 · Answer

This looks like it applies to cloud services.  If we are running our own Jira instance internally can we change the history settings in our Jira settings config for fields like description?

Nic Brough -Adaptavist- · Answer

Welcome to the Atlassian Community!

There's no way to do this, Jira is supposed to be tracking all changes in its issues.

All you can really do is secure the entire issue away from people who should not be privy to the sensitive stuff in the history.