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Due Date Automation

Barış Özer

Hello my family,

Although there is a due date of August 1, the mail notification is gone.

Since the ticket has passed for 1 day, can you help me where am I doing wrong?

Accepted answers

Sreenivasaraju P

Hi @Barış Özer ,

Looks like your JQL is returning wrong results.

As you have entered due > -1d , it is returning all the requests where due is greater than yesterday. Please correct your query.

All comments

Sreenivasaraju P

Hi @Barış Özer ,

Looks like your JQL is returning wrong results.

As you have entered due > -1d , it is returning all the requests where due is greater than yesterday. Please correct your query.

Barış Özer

Hi @Sreenivasaraju P

What should be the correct JQL?

due = -1d ?

If you know, can you share the correct JQL code..

Sreenivasaraju P

Hi @Barış Özer ,

if you want to get notified for the all the tickets , where due date is greater than -1d and less than 7d. you can use below query.

due < 7d and due >= -1d

Barış Özer

Hi @Sreenivasaraju P

If: matches

As you said I changed the part.
Is it correct ?

Hanan Golfeigen

Hi Barış

I m working on same function JQL

could you please publish the final JQL for all process ?

Thanks

HananG

Barış Özer

hi @Hanan Golfeigen

below is my JQL function

Screen Shot 2022-07-01 at 11.28.55.png

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