How to log issue via email

Question

Hi,

Please, someone, help to provide the step-by-step process for "How to log issue via email" in the Jira Service Management (Cloud).

Joseph Chung Yin · Answer

@Solverminds -

Please review the following references from Atlassian -

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

Hope this helps.  Let us know if you have any further question.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Jack Brickey · Answer

Hi @Solverminds , here is the best resource for your request. Let me know if you have questions.