Not receiving transfer emails

Question

I've seen a few posts about this and am having the same issue.

I have initiated transfers of 2 repositories and the new owners are not receiving the transfer emails to approve.

I have double checked the details and am sure they are correct.

@Caroline I believe you assisted someone with a similar issues recently.

Theodora Boudale · Answer

Hi Derek,

Thank you for the info.

The email address of @TheDrivingForce (who is the intended new owner) is not in any of our suppression lists.

I also checked our email logs and I can see that several emails regarding repository transfer have been sent to the email address of @TheDrivingForce, all of them show to have been delivered to your mail server.

I would suggest reaching out to the administrator of your mail server to investigate why the emails don't make it from the mail server to your inbox.

Kind regards,
Theodora

Derek Hughes · Answer

@Theodora Boudale

I have now sorted out my two accounts.  In fact the one I posted from originally @TheDrivingForce is the intended new owner of the transfer and this account @Derek Hughes is the current owner that initiated the transfer.

I have still not be able to receive any transfer approval emails.

Any ideas?

Thanks in advance

Derek

Derek Hughes · Answer

Looks like both my BitBucket accounts are linked to ONE Atlassian account...