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Assessing a field using smart value

John To

Hi Atlassian Community,

I am trying to extract the "Name" field (as illustrated in the picture below) to smart value so that I can use in Automation Rule. To be more specific, I'm trying to send email to a team leader informing him/her that the person in the "Name" field is requesting to access a system.

But I can't seem to find it after reading through the guides. My assumptions are:

1. This is a custom field and only administrator can call it.

2. I might need to dig deeper.

Either way, please enlighten me on the solution and be in touch.

Thank you,

John

Accepted answers

Jack Brickey

hi @John To , welcome to the community.

You should be able to reference via the custom field ID as in below

{{issue.customfield_xxxxx}}

You can find a custom field ID by going to administration section under issues then custom fields. find your custom field and click on the… on the right and select edit. At the very end of the URL for that field you will see the custom field ID. Replace the xxxxx above with that ID.