nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Don't see priority field in the Customise Requests list

SMT - Mustafa Demir

I want that customers after creating a ticket see the priority. The problem is i can't add the priority field.

Screenshot 2022-03-25 at 08.54.28.png

Accepted answers

Ste Wright

Hi @SMT - Mustafa Demir

It's definitely an option - see this help page to clarify that.

Is the field visible in the Project? Can you set it as part of the Agent view? If you create a new Project - is this still an issue?

Ste

All comments

Ste Wright

Hi @SMT - Mustafa Demir

It's definitely an option - see this help page to clarify that.

Is the field visible in the Project? Can you set it as part of the Agent view? If you create a new Project - is this still an issue?

Ste

SMT - Mustafa Demir

Hi,

It's in the agent view

Screenshot 2022-03-25 at 10.01.18.png

Ste Wright

Could you try creating a new Project, and seeing if it's still an issue?

Ste

SMT - Mustafa Demir

I have created a new Project.

Thx, it's working now

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk-cloud

jira-service-management-cloud

jira-service-management