Big picture error 404 while loading the plugin

Question

We are getting this error after upgrade to 8.3.1 version.

John Sayers_st7fa5 · Answer

I'm also having this problem (right now as at 2nd Sept 2022) and have raised a ticket with your support.

However, has it been solved since it was raised by others last March?

Do anyone know what the problem is and the solution?

Thanks,

John.

Arianna Fabbri · Answer

Here the same problem, after upgrade to 8.3.1 and jira datacenter 8.22.0

Anna-BigPicture · Answer

Hi @Ankush Kumar

Please, raise a ticket via our Service Desk, providing us with more details. This will allow our product specialists and developers to investigate your instance individually

BigPicture Team will gladly help you to resolve the problem.