as per logs reporter comment has been sent, but assignee didn't get email notification

Jeya_cr0u1d

• in Servicedesk, reporter reply email notification not received by assignee in particular team members alone.
• previously they are receiving email notification for the comment added in ticket.
• when we checked logs it is showing added comment has been sent, but assignee didn't receive it.

 

Jeya_cr0u1d

got answer from community itself

https://community.atlassian.com/t5/Jira-questions/Email-notifications-not-being-sent-received-when-comments-added/qaq-p/371399