Out-of-the-box knowledge base in Jira Service Management : Prerequisites to implement it ?

Question

Hello,

I would like to use the new function "Out-of-the-box knowledge base in Jira Service Management".

I have consulted various documentations, but I still don't understand what are the prerequisites to implement it.

1st question, is it necessary to activate a free "Confluence" module?

Thank you, in advance, for your help.

Sincerely.

Yuly Buenahora · Answer

Hi @Michaël Monserrat this article may help you:

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-knowledge-base-with-confluence/#Adding-a-Free-plan-of-Confluence-to-your-site

Willem de Boer_pecxwb · Answer

I thougth it was indeed not implemented yet, but there is no difference. If you activate Confluence now via Servicedesk you see that you subscribe for a 0 euro tier.

Michaël Monserrat · Answer

Hello,

Thank you for your reply.

I still don't see any progress on the unfolding, although I have received several announcements that this new service was available.