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How to auto assign issue based on JIRA issue picker

unknown

Hi Team

I have Issue picker field in Service Desk portal and when customer creating a ticket from portal they are selecting existing ticket from Issue picker field, then I need to assign this tickets to same from Issue picker.

Ex: I have a issue key A-100 and the same assign to (user1), when I am creating new ticket I selected A-100 from JIRA issue picker, so I need to assign A-101 ticket to (user1) automatically.

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Mark Segall

Hi @[deleted]and welcome to the community!

I'm not familiar with an "issue picker". Assuming this is simply a select list (single choice) and only captures the key, you should be able to do something like this:

unknown

Hi @Mark Segall , Thanks for your inputs, but it's not working.

the JQL running to get the list of issues in where issues having that Issue picker and assigning to first ticket of list, but I want to assign ticket to which issue picket I selected in current ticket.

-Musku

Mark Segall

Would you mind sharing a screenshot of your automation rule and audit log? I think that would help us better understand where things are getting tripped up.

unknown

Hi @Mark Segall , Thanks for the quick reply,

1. When I used "key = {{issue.customfield_38718.value}}" I am getting like "Error while executing JQL"

2. I used {{issue.[Custom Field].38718}}, this case assigning to wrong person.

Screenshot 2022-03-29 at 6.36.32 PM.png

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