I have tied the user name field to a proforma field and tried to use {{issue.fields.user name}} to include the entry in an email automation but the field is not being included in the email (subject and body). What am I missing or doing wrong?
/Sam
Hi @Sam Fowler
Can you confirm...
Could you also provide a summary of your automation rule?
{{issue.user name}} should work - but the questions above might help identify what is happening here!
Ste
It is linked to a proforma field right now, would like to use custom fields but from my understanding, that is not possible right now.
{{issue.User Name}} did work, I was using {{issue.fields.User Name}}.
@Sam is your ProForma field linked to a Jira field or a custom field?
Just to confirm from above, if {{issue. User Name}} worked, does this solve your issue?
It's possible to use custom fields from Jira in automation rules, but not proforma fields (i.e fields which only exist on the form).
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