"No Option" in Reporter when creating new ticket

Question

Hi Everyone,

I would to asking about creating the ticket. I have problem when I create ticket I can't choose / paste the customer name. This is always No Options

But when I using Jira Software this issue not happen.

Do I missing some configurations?

Thanks,

Widia

widia · Answer

Hi Joseph Chung Yin,

Thank you for your information. I will check out configuration.

Warm Regards,

Widia

Joseph Chung Yin · Answer

@widia -

Welcome to the community.  For your JSM project, have you check if the customer (in question) name exists in your system for the project?

Also, can you try to set the reporter field to any account that you know he/she exists  (example - try to assign yourself as the reporter).  Lastly, what is your JSM project's configuration for "Customer permissions" for access - either Customers added by agents and admins or Anyone with an account on your Cloud env?

Please let me know of your findings, so I can assist further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.