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Invitation mails not receiving for a new user

lahiru_reg3do

email : lahiru@4axissolutions.com

Accepted answers

Norbert Csupka

Hi @lahiru

Thank you for contacting Atlassian Community, my name is Norbert and I'm a Bitbucket Cloud Support Engineer, it's nice to meet with you! Welcome to the Atlassian Community!

I would like to inform you that this email address was on our bounce list as we received the following error message from the mail server.

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp	2019-05-30T13:15:50+00:00

I removed this bounce.

Can you let us know if the mails are getting delivered now?

I'm looking forward to hear from you.

Best Regards,
Norbert
Atlassian Bitbucket Cloud Support

All comments

Norbert Csupka

Hi @lahiru

Thank you for contacting Atlassian Community, my name is Norbert and I'm a Bitbucket Cloud Support Engineer, it's nice to meet with you! Welcome to the Atlassian Community!

I would like to inform you that this email address was on our bounce list as we received the following error message from the mail server.

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp	2019-05-30T13:15:50+00:00

I removed this bounce.

Can you let us know if the mails are getting delivered now?

I'm looking forward to hear from you.

Best Regards,
Norbert
Atlassian Bitbucket Cloud Support

Lahiru Neranjan

Hi @Norbert Csupka

Thanks for your support. It is working fine now. Really appreciate your detailed explanation.

Norbert Csupka

You're welcome @Lahiru Neranjan I'm glad to hear I was able to help

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