Automation instantly reopening tickets

Question

Hello Community,

I am unfortunately new to automation in Jira and am stuck.

The automation I created is supposed to set a ticket to "open" when a comment is written and it is set to "Done". Now I have the problem that when I set the ticket to "Done" and write the comment, it already sets the ticket to open.

However, I don't want the ticket to be reopened when I close it with my closing comment. My intention is that the ticket can be opened with a comment only after I have written the last comment to close the ticket.

I hope that you can understand my problem, sorry about my English.

Mike Verstege · Answer

*If process is commented

and

*Status is equal to ="done"

then

*workflow to status = "open"

Mike Verstege · Answer

@Dirk Ronsmans

This is my current automation.

T

Dirk Ronsmans · Answer

Hey @Mike Verstege ,

Could you maybe screenshot how you have your current automation set up? The more detail we have the easier we can troubleshoot the process :)