Jira/Jira Service Management Outlook Plugin for ALL my issues

Question

Hey folks,  I have done some searching and am up to date with what I believe are the current offerings with respect to Outlook plugins. I have installed 2 of them, but there is a HUGE gap for me.  I want to see all of my current issues regardless of what email is being displayed.  In other words, I want to interact with my current queue. Right now I can click on an email, click on details in the right pane, and do lots of stuff with that issue. I want that same ability regardless of the email shown, and want to see all my outstanding issues. Does this exist?

Thanks,

Rick

kirchts · Answer

Hello Stephen.  I appreciate the response and the inquiry.

My suggestion comes from two places.  One, I try to keep my inbox as clean as possible. Half the Jira emails are status changes.  I would have to keep an email from each issue to see it in Outlook. Or as you suggest,  just open a browser and keep Your Work tab on the screen.  Two, If I am looking at the above issues, why not all of them.  Soooo, I can keep an email in my inbox for every issue, and move between them using the current plugin, OR In my desired plugin, I just look over at the desired pane and see the issues at a glance.

The advantages of having all the issues listed come from having limited space on your desktop.  I have a compiler on one screen, and a browser and  Outlook) on my other.  The browser usually has APIs, Docs, and various other developer tabs open.  Of course Jira is one of those, and I can easily switch to it and work with it.  But then, I wouldn’t need any Outlook plugin.

Another advantage is dealing with emails that are related to an issue.  A quick glance at my issues in a pane and I can POTENTIALLY  work with the related issue right there. Otherwise, I am doing what I always do; switch over to the browser and click on the Jira tab, and Look up my issues and then comment.  Keep in mind I am not talking about Add to Issue.  Most of the time I do not want to add internal emails to an existing external Issue.

FOR ME, and again this is just a suggestion, the plugin would be more useful TO ME if it were more generic.  I am sure the plugin in its current state is useful enough for the folks who use it. The only function I use now is the New Issue, and I will continue to use that.  I just wanted to suggest a little more.

Thanks again,

Rick

Ste Wright · Answer

Hi @kirchts

Almost like an iFrame of Jira within Outlook?

Not that I've seen...what's the benefit though, rather than just using your browser?

Ste