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Unable to add a comment to an issue

bastb

Hello,

Anybody else experiencing issues using bitbucket issues? We're having trouble adding a comment to an issue using Firefox or Chrome to bitbucket cloud. This used to work fine and it stopped working this morning with no specific error message.

This message is logged to the the developers console:

[React Intl] Could not find required `intl` object. <IntlProvider> needs to exist in the component ancestry.

... and a CSP message.

The comment control does not show up; instead I just see my avatar and that's it. The page used to create a new issue does appear to work properly.

Thanks, Bas

Accepted answers

Mark C

Hi Everyone,

We're aware that users are unable to add comments on the repository issue tracker.
Our engineering team has been notified and is currently investigating the cause of the issue.

As a workaround, while we're working on a fix, you can disable the "Atlassian Editor" in your Bitbucket Cloud account's labs feature:

Go to this link - https://bitbucket.org/account/settings/features/
Find "Atlassian Editor"
Click the toggle button to disable it

We appreciate your patience while we are working to address it and we will keep you up to date.

Thank you,
Bitbucket Cloud Support Team

All comments

maxfloden

For me the Comment button is gone from Issues. Tried multiple buckets in Safari and Chrome on Mac.

jan_slusarczyk

I have the same issue. Also tested recent Firefox. DevConsole shows:

`[React Intl] Could not find required `intl` object. <IntlProvider> needs to exist in the component ancestry.`

Cannot reply in issue, cannot edit my own comments.

RMS2

I have the same issue, occurs with existing issues, and if I create a new issue. Fails on Safari, Chrome, Firefox.

Bug appears to be originating in:

https://d301sr5gafysq2.cloudfront.net/c77c17ee2419/dist/webpack/issues.js

rcwalsh

Starting today, for me, I cannot add comments to my issues. I've tried Brave and Chrome browsers on Windows 10.

I see errors in the Developer Console and wonder if the sentry.js error is related to the lack of comment feature:

ChrisLaFrombois

No answer, experiencing the same issue.

Mark C

Hi Everyone,

We're aware that users are unable to add comments on the repository issue tracker.
Our engineering team has been notified and is currently investigating the cause of the issue.

As a workaround, while we're working on a fix, you can disable the "Atlassian Editor" in your Bitbucket Cloud account's labs feature:

Go to this link - https://bitbucket.org/account/settings/features/
Find "Atlassian Editor"
Click the toggle button to disable it

We appreciate your patience while we are working to address it and we will keep you up to date.

Thank you,
Bitbucket Cloud Support Team

barried

We also can't edit existing comments too. Very frustrating.

Mark C

Hi All,

We received an update from our engineering team that adding comments on the Bitbucket Cloud website is now restored while the "Atlassian Editor" lab's feature is enabled.
You can check our status page for more information: https://bitbucket.status.atlassian.com/incidents/hrxlk46qfnmm

You can follow the same steps to enable it back as well

Go to this link - https://bitbucket.org/account/settings/features/
Find "Atlassian Editor"
Click the toggle button to enable it

We apologize for the inconvenience this has caused you and your team.

Bitbucket Cloud Support Team

Noel Knaepen

Can I use this for online services it's webinar professional

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