nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Looking for the ability to change the content in the description field to plain text.

Jean Pierre Du Plessis

When a new issue is created via email, how do we set it to change it to plain text stripping out the HTML formatting. it is difficult to read with embedded images. We would like it to capture all the images as attachments.

I have been searching to community and it only speaks about changing customer notification from HTML to Text, we are not looking to change system notification.

Accepted answers

Kai Becker

Hi @Jean Pierre Du Plessis

you will probably need an app, that has more support for parsing incoming mails.
An example would be Email this issue

All comments

Kai Becker

Hi @Jean Pierre Du Plessis

you will probably need an app, that has more support for parsing incoming mails.
An example would be Email this issue

Jean Pierre Du Plessis

Thank you for the quick response, so there is no such config in the system? okay so then if the app can do that, does this mean the app does the work before feeding it into Jira or does the app have access the back end functionality?

Kai Becker

As of now, I don't know any setting in jira cloud to solve this.

You're right, the app will collect the mails from the mailbox, parse them and feed them into jira.

Jean Pierre Du Plessis

Noted, thanks

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk-cloud

jira-service-management-cloud

jira-service-management