Service Management and Components

Michael Marriott_2a81f1

Can I map a field on a JIRA Service Management form to the JIRA 'components' field.

It does not appear in the list for "LINKED JIRA FIELD" selection when I add the "Drop Down" widget.

If not then how do I automate the selection of the project component when a form is submitted?

Fabian Lim

Hi @Michael Marriott

Unfortunately you can't.  The components live within the project so if you have components on the jsm project it will be different from your jira software project.

The only way to make it work is if you list the same components on both projects. Then with automation if a customer selects a component you can copy the component to the jira ticket.

I hope this helps.