Filter issue scope with a custom User field

Patrick Doyle_d0cy54

I have an insight object with an 'Owner' User attribute and a custom User select field 'Current Owner'.  I am trying to filter an Insight object field so that only objects where the Owner and Current Owner match are listed.

This works: Owner=${reporter}

But these don't:

Owner=${customfield_123}

Owner=${Current Owner}

Owner=${currentOwner}

Owner.User=${customfield_123}

Owner.User=${customfield_123.User}

and various other combinations.

 

What is the correct way to do this?

Mark Segall

Hi @Patrick Doyle - Is this something you're trying to present on the portal as the user is requesting the issue or something you're presenting to the agents after the issue is already created? I ask because this will have impacts on how you need to set up the object schema.