Jira Software and mails from non-users

Question

I have searched here but I haven't found a clear reply to the following:

We receive mails from customers and suppliers, none of whom are registered Jira Software users. Our as-is solution is to "swivel-chair", i.e. copy/paste, mail content from Outlook into Jira. From Atlassian's on line documentation I have the understanding that Jira Software is designed to only receive mails from registered users. Is there any way to get around that, e.g. by using an add-on product og configuring our Jira Software in a specific way?

We do not see that there is a business case in adding Jira Service Management to our herd of software products.

Thanks a lot in advance,

Soren from Denmark

Soren Riis-Vestergaard · Answer

Our as-is situation is that we do not use "Default Reporter" yet but in case we did, would Jira Software OOB be able to receive mails from non-user-registered persons, auto-create a "case" and record a default value in the Default Reporter field?

Radek Dostál · Answer

Are you using a mail handler? There should be something akin to 'Default reporter' (https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html)