Is there a way of emailing incident updates to email addresses that are not licensed users?

Ed Parker_ewr0w1

We are setting up Jira Service Management to handle incidents.  When an incident occurs I can see that you can manage stakeholders but this looks like it will only send updates to people who have access to Jira Service Management.  It looks like it's the same story in Opsgenie.

Is there no way of adding people/email addresses that don't have a license.

Thanks
Ed

Mark Segall

Hi @Ed Parker - This should be possible with automation.  You can create a rule with a send email action and send to any desired email addresses.