Assignees not receiving email notifications when I create a story

Cameron Sung

When I create a new story and assign it to someone, the assignee does not receive an email notification. They only receive notifications if I update or change the ticket. Is there any way to notify the assignee immediately when the issue is assigned to them?

Fabio Racobaldo _Catworkx_

Hi @Cameron Sung ,

welcome to the Atlassian community!

Please check the notification scheme associated to your project. In particular, you need to check Issue Created event and verify that "Assignee" has been defined as person that should be notified about that event.

Take a look to this guide https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/ for further information.

Hope this helps,

Fabio