Has anyone integrated JSM with two separate ServiceNow instances?

Question

Hi guys!

I have been unable to find any posts similar to this.

We currently have two vendors who both use ServiceNow. I'm wanting to scope out if it is possible to intergrate our Jira Service Management to the two separate instances?

Hoping someone has done something similar?

Thank you!

Kayla

Diana_Architect_ZigiWave · Answer

Hi, @Kayla . My name is Diana and I am a solutions architect at ZigiWave. You can easily connect Jira SM & ServiceNow. Our no-code integration platform ZigOps will help you achieve that in a matter of minutes. It allows the transfer of default fields and custom fields,too, between the systems and syncs them in real-time. Our tools reads the schema dynamically and can transfer any fields. If you want to see how it works in action: book a technical demo.

Syed Majid Hassan -Exalate- · Answer

Hi @Kayla

(I am a pre-sales engineer @ Exalate)

It is very possible to have a fully automated, bi-directional synchronization setup between one JSM and 2 ServiceNow instances by using the Exalate issue sync app. You can setup separate connections for each of your ServiceNow instances and have 100% autonomy between those. All fields in JSM and ServiceNow (including user-defined fields, ticket attachments, status, priority) can be synced among the systems.

If you like what you hear and would like to see the product in action, please feel free to book a demo.

Thanks

Syed

Benjamin_tmh9yg · Answer

Hi @Kayla ,

Based on service now documentation, you likely can. Just create a API token on your Jira Cloud for each service now. You actually can create multiple token for a user and label one for service now - A and one for Service Now -B.

Here's the doc from sales force:

https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/concept/integrate-with-jira.html

and here's how to create tokens in Jira.

https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

Hope this helps solve your issue.

Thanks,

Ben