How do I set it up that we get an automated email when a new ticket is created?

Question

When users open a new ticket, I would like our team to get an email. I tried setting it up via notifications, but nothing appears.

I set up a distribution list, as it seems notifications only allow for one email, but no mail gets sent when the ticket is created. What am I missing here?
Thanks,

Paul

Nic Brough -Adaptavist- · Answer

Jira doesn't care where an email address lands, it really does just have a primitive "send to xxx@yyy.zzz" function.  If xxx happens to be a list, that's fine, that's up to your email server to send to the list.

Jack Brickey · Answer

So I have never seen the ability to use a DL in a notification scheme. Maybe something new that I am not aware of but I will be surprised here. Notification schemes send to licensed users. If you wish to notify non-licensed users then you should set up an automation rule…

trigger - issue created

condition - whatever makes sense in your case

action - send email

Paul Huber_y8i692 · Answer

Hi Jack,

I thought I answered already, but must have forgotten to hit reply.. :)

We have only just started using the whole atlassian suite, so I am a bit of a newbie..

So, if I am missing the info you need, just let me know.

My situation is that I have set up a notification to send an email to a distribution list (this is the last line on the screenshot.), upon the users submitting a ticket, no one receives the email.

I set this up via Project Settings, Notifications. (Apologies if they are called slightly different names, I am translating, as we use the tool in German)

My team: We are a small (6 person) IT team, the Team merely refers to the people behind the email address.

The project: Simply the Service Management tool used as a ticketing system.

If you need more info, just let me know, I am hoping I am just missing a simple step here.

Paul